Don't just believe us... hear what our clients have to say about us:
"We moved our property and seasonal guest management to Caroline two years ago, to see whether a more intensive, year-round, management service would be more effective and add value, than the caretaking services that we have used previously.
The role Caroline has since played for us has proved to be invaluable.
As well as providing consistent and reliable guardianship and caretaking services, we have also increasingly relied on Caroline representing us, with respect to the management of our property and the inevitable stream of projects associated with maintaining an old house. This has reduced the ‘load’ on us considerably and enabled us to get more work completed.
Caroline’s accessibility, responsiveness and effective management of issues that arise with our house and/or our guests has also proved to be a great added benefit. This has enabled us to quickly and effectively resolve a wide variety of ‘urgent’ situations that require immediate attention, that have previously proved to be very difficult and stressful to coordinate and resolve in due time.
The experiment has therefore proved to be a success for us! And we are pleased to offer our endorsement of Caroline and the services offered by Villa Management & Concierge."
Andrew Wheaton September 2023
"For 17 years I have had Caroline Johnson attached as my manager to my house in Montauroux.
Caroline has helped me with countless tasks and I would not have been able to have such a successful rental and supervision of my house throughout the year without someone like Caroline.
She has taken care of everything from supervision of the house, contact with tenants to whom she has given the greatest and most friendly service, fast dispatch in all areas, good contacts and craftsmen - in short - she gets the job done and in a pleasant and smooth way. Caroline has also helped with contact with the authorities, bank, insurance company and many others locally.
In addition, Caroline is an extremely welcoming and friendly person, and she has a special ability in relation to management, which I and many, many others have benefited from over many years.
With Caroline on board, you are home safe in all areas.
I give her my very best recommendations."
Elsebeth Gerlach November 2022
"Caroline has been working with us for nearly two years now, and we have found her to be professional as well as personable and always listening to what the homeowner would like.
She has engaged effectively and efficiently with the numerous builders, gardeners and specialists we have used to update and transform our property, most of whom are from her network of contacts.
This has included the build and installation of a swimming pool, the replacement of a central heating system and facilitating water drainage to newly facilitated connection in the road.
She will also offer suggestions and advice based on her experience of living and working in France for nearly two decades.
Her communications are prompt and efficient, keeping the homeowner informed every step of the way and checking that developments are on course and in line with expectations.
You feel your holiday home is in safe hands with Caroline."
Doug Elbourn February 2021
"I finished renovating my villa 3 years ago with much assistance from Pip and her team. She coordinated with the architect and the builders and even advised me on the right look and furniture in the property to maximise my rentals. I have had 3 bumper seasons thanks to her expertise and efficiency. Changeovers are seamless + any problems are quickly solved so that I never need to get involved. I could not do this without Pip + her team."
Marianne June 2020
"Pip has been looking after my rental villa for ten years. We live abroad so we rely on her completely to run our rental villa, efficiently and professionally. She handles all rentals, changeovers, staff and maintenance. Her weekly visits are a godsend as she notices when there is something amiss - anything from a major water leak, rodent problem or wild pig visit! I cannot recommend her highly enough."
Sergey April 2020
"I have utilized Caroline in a number of project management jobs and been very pleased with the work she and her company have done. The company has been quick to respond to my various requirements, and always been to site to brief the contractors, and visited during the job to ensure that the work is done to a high standard. Caroline and her team know that I am very particular about what I want, and have ensured that any job has been brought in close to the budget initially discussed, and to the standard expected, which is often higher than the French contractors would expect.
I am very happy to recommend the company to any villa owner."
DIRECTOR OF INTERNATIONAL REAL ESTATE
"Caroline has been working for us for over a year now and I can highly recommend her. It is an absolute pleasure to work with her, she is trustworthy, efficient and responsive.
Caroline offers a variety of services so I am not sure which ones you would require as we all have different needs. In our case, we rent our property quite a lot and Caroline is our house manager for this vacation rental activity. She is the main point of contact for our guests, welcoming them, ensuring that everything runs smoothly during their stay and assisting them in case of an issue. She has loads of experience with vacation rentals but also with managing people and that transpires in the way she communicates with our guests and deal with their enquiries. She is both gentle and very professional, a winning combo that all our guests have appreciated.
On the operational side of things, she has also been instrumental in putting a good cleaning team together, which is crucial, and she takes care of organising all of the laundry for changeovers.
We have had our house for almost 15 years and already had a good team in place for the garden and the pool when I met Caroline so I don’t use her services for the regular maintenance of the property, but she liaises with my existing service providers whenever needed, and they all work very well together.
If you are looking for someone to look after your property all year round I am sure she’ll be equally efficient and reliable. She will quickly understand your needs, how much communication you want ( some owners are more “control freaks” than others - I used to be in that category but I am improving :-) ) and will adapt to the way you work, which is something I have really appreciated. I am managing all of this from Hong Kong and having Caroline in charge gives me real peace of mind."
Karine Moge February 2019
"Caroline has been looking after our French Villa for over 8 years.
She has managed and cared for our clients efficiently and effectively in our absence.
Also, she has kept us informed of any issues and helped us deal with them in our absence.
Therefore, we feel confident to recommend her to anyone who is looking for someone to manage their property and concierge service."
Rev. Ralph Goldenberg. March 2017
"We are very grateful that you have done such a great job looking after our villa in St Raphael and tending to the needs of our renters during their stay.
For us it is important that we are assured of care for our villa and a good service for our renters. You have provided these essentials for us for over 10 years. Your experience of this management service for villa owners shows through and all our renters are pleased that help is just a phone call away.
Thanks and keep up the excellent work."
Mr. Des Kearney. March 2017
"Caroline has provided Affinity Holidays France with an exceptional and reliable service for many years. She assists us with the full turn key operations for Affinity Clients and liaises with our Property Owners to ensure the smooth running of all aspects of villa rentals.
Her management skills are extensive and is able to provide us with a back up service of property maintenance, visits and inspections.
We cannot recommend her company highly enough"
Marion Edwards CEO of Affinity Holidays France. March 2017